Knowing Policies & Procedures for Complaints & Suggestions
- Submit oral or written suggestions, requests, inquiries, or complaints, signed or not, to the health facility, without any impact on the quality of service provided to them, with the possibility of raising a complaint to various levels in the health facility.
- Knowing of Policies and procedures for handling complaints that include defining the entity or entities authorized to receive complaints in the facility, determining the complaints path and the policy followed in the treatment, then submitting periodic reports to all levels on complaints, actions taken, final answers to patients and their satisfaction with that, and studying and analyzing complaints and their causes and corrected.
- Informing them to the policies, procedures, and mechanisms used in the health facility to study complaints and suggestions, and the expected time to respond to them.Informing them about any available information regarding the complaints or suggestions and expediating the resolution of complaints.
